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Shipping / Refunds / Policies



  • In-stock products/orders typically ship within 2-5 business days. A customer service representative will reach out to you if any items are back ordered or out of stock. Custom made or personalized orders ship within 2-4 weeks depending upon workload.

  • Rushes are available at addition cost. please inquire if you need a rush. Rushes are available at an additional cost.  Just email us at or call 503-330-9058 and we will do our best to accommodate!



                                                             IN STOCK ITEMS

  • If you are not completely satisfied with an item, The Leather Lady, LLC return policy allows you to return it within 14 days from date received. Please note: item(s) must be new, unused, in original condition and box, including all parts, accessories, and packaging.

  • Please tell us why you are returning our product, so that we can continue to improve our service. The Leather Lady, LLC returns that are shipped without an Return Authorization Number (RA#) may have processing delays up to 30 days and will be charged a 15% processing fee. There will be a 40% restock 'as used' fee for any items returned dirty, traces of animal hair, missing parts or packaging, or if the product is deemed unsellable as new.

  • Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.) For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.​

  • When requesting a refund, your original credit card will be credited once your return is processed. 

                                                                               Saddle Policy

  • If a saddles does not fit the horse or rider, the saddle must be returned unused as per The Leather Lady, LLC return policy. Please note that saddle returns are subject to our 10% restocking and handling fee. When fitting a saddle for your horse use a clean blanket or towel before placing on your horse’s back. We do not accept returns on used saddles.


  • Bits that have been placed in a horse’s mouth may not be returned due to health concerns and some state laws. We recommend comparing the newly purchased bit to a bit already in use for fit.


                  Missing, Damaged, Defective or Incorrect Item Sent Return Policy

  • Missing, Damaged, Defective or Incorrect Item Sent Return Policy If an item is missing, damaged, defective, or incorrect, you must contact us by phone or email within 7 days upon receipt of the package so that our customer care specialists can explain what steps need to be taken. After 7 days, you must contact the manufacturer about defective or damaged merchandise.

                                                                         CUSTOM MADE ITEMS

We do not offer returns or exchanges on custom made product or products personalized. if you have questions prior to ordering a custom made product please contact customer service at (503) 330-9058.

                                                                  Service Policy

At, we are committed to providing you with competitive prices. Due to market changes, prices are subject to change without notice. Some products will be excluded from discounts due to manufacturer guidelines. All item(s) sold with a quantity discount and returned may be charged at the original sale price, if item(s) purchased fail to qualify for the quantity discount. If you have any questions, please call our customer service department at 1.888.809.0751. We are not responsible for typographical errors or omissions. Due to circumstances beyond our control, all products may not be available all the time.

We will occasionally make our mailing list of names and addresses available to carefully selected companies whose products might be of interest to you. If you prefer not to receive such mailings, please call our customer service department at 1.888.809.0751


*Please Note: Items may be subject to a 10% handling and restocking fee. Due to safety standards and other regulations, we cannot accept returns for the following categories:  Books, Computer Software, Bits.  Special Orders (non-stock or large quantities of in-stock items), Discontinued Items, and other select products. Personalized items cannot be exchanged or returned unless there was an error on our part (damaged, defective, wrong item sent, etc.)




                                                                                                                                                                                    The Leather Lady, LLC does not collect any personal information about you unless you have voluntarily provided it for The Leather Lady, LLC. However you may be required to provide certain personal information to us in order products or services from us. These may include; (a) registering for an account, membership or subscriptions, (b) entering a sweepstakes contest sponsored by us or one of our partners, (c) signing up for special offers (d) sending us an email message (e) submitting your credit card or other payment information when purchasing products and services. To wit, we will use your information for, but not limited to, communicating in relation to about products or services that you have requested from us. 


The Leather Lady, LLC collects and uses your personal information to operate and deliver products and services that you have requested


The Leather Lady, LLC does NOT sell, rent or lease customer lists to third parties. 

The Leather Lady, LLC may disclose personal information without notice, if required by law or in good faith belief that such action is necessary to; (a) conform the edicts of the law or comply with legal process served on The Leather Lady, LLC or the site; (b) protect and defend the rights and property of The Leather Lady, LLC; and/or (c) act under the exigent circumstances to protect the personal safety of users, employees of The Leather Lady, LLC, or the public. 


  By using The Leather Lady LLC, repair, restoration or custom services, you agree that your item may and could be used in The Leather Lady, LLC's YouTube Channel as a demonstration, product knowledge or teaching prop. Unless otherwise other arrangements between The Leather Lady, LLC and yourself is made prior to utilizing services, you are in agreement the use of a repair, restoration, custom or personalized item to be used for marketing & advertising purposes 


By placing an order for a product or service of any kind with The Leather Lady, LLC,  you voluntarily agree to all said policies, refunds or any business related to The Leather Lady, LLC and/or The YouTube Channel of The Leather Lady, LLC. 

   Any questions or concerns you agree to inquire or ask prior to ordering any product or using any service, or you understand all at your own risk. 


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