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Shipping / Refunds / Policies

SHIPPING

SHIPPING TIMES

  • In-stock products/orders typically ship within 2-5 business days. A customer service representative will reach out to you if any items are back ordered or out of stock. Custom made or personalized orders ship within 2-4 weeks depending upon workload.

  • Rushes are available at addition cost. please inquire if you need a rush. Rushes are available at an additional cost.  Just email us at theleatherladyllc@gmail.com or call 503-330-9058 and we will do our best to accommodate!

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REFUND POLICY

PRIVACY POLICY

IN STOCK ITEMS:

  • Refund or exchange within 14 days upon receiving item/items. Item must be returned in the original condition it was sent. Proof of purchase from The Leather Lady, LLC is required.

  • No re-stocking fees will be applied, you only need to pay for the return shipping. Return shipping fee is not reimbursed by The Leather Lady, LLC

  • To receive a return authorization number, please email theleatherladyllc@gmail.com. You must include this return number on your package to receive credit for your return or exchange. Without this number, we are unable to identify and process your return. 

CUSTOM MADE ITEMS

We do not offer returns or exchanges on custom made product or products personalized. if you have questions prior to ordering a custom made product please contact customer service at (503) 330-9058.

DEFECTIVE ITEMS:

If  your product fails due to a manufacturing defect within 30 days of purchase, we will replace the damaged piece or product. If the product is no longer available an exchange or refund will be available. We require proof of purchase from The Leather Lady LLC.  A photograph of the defect must accompany the item as well to qualify for the refund/exchange. Both can be e-mailed to theleatherladyllc@gmail.com.

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                                                                                                                                                                                    The Leather Lady, LLC does not collect any personal information about you unless you have voluntarily provided it for The Leather Lady, LLC. However you may be required to provide certain personal information to us in order products or services from us. These may include; (a) registering for an account, membership or subscriptions, (b) entering a sweepstakes contest sponsored by us or one of our partners, (c) signing up for special offers (d) sending us an email message (e) submitting your credit card or other payment information when purchasing products and services. To wit, we will use your information for, but not limited to, communicating in relation to about products or services that you have requested from us. 

USE OF YOUR PERSONAL INFORMATION

The Leather Lady, LLC collects and uses your personal information to operate and deliver products and services that you have requested

SHARING YOUR INFORMATION WITH THIRD PARTIES

The Leather Lady, LLC does NOT sell, rent or lease customer lists to third parties. 

The Leather Lady, LLC may disclose personal information without notice, if required by law or in good faith belief that such action is necessary to; (a) conform the edicts of the law or comply with legal process served on The Leather Lady, LLC or the site; (b) protect and defend the rights and property of The Leather Lady, LLC; and/or (c) act under the exigent circumstances to protect the personal safety of users, employees of The Leather Lady, LLC, or the public. 

REPAIR, RESTORATION, CUSTOM PRODUCT POLICY

  By using The Leather Lady LLC, repair, restoration or custom services, you agree that your item may and could be used in The Leather Lady, LLC's YouTube Channel as a demonstration, product knowledge or teaching prop. Unless otherwise other arrangements between The Leather Lady, LLC and yourself is made prior to utilizing services, you are in agreement the use of a repair, restoration, custom or personalized item to be used for marketing & advertising purposes 

TERMS & AGREEMENT

By placing an order for a product or service of any kind with The Leather Lady, LLC,  you voluntarily agree to all said policies, refunds or any business related to The Leather Lady, LLC and/or The YouTube Channel of The Leather Lady, LLC. 

   Any questions or concerns you agree to inquire or ask prior to ordering any product or using any service, or you understand all at your own risk. 

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