Contact us prior to returning an item. We will give you an authrization number for approval to return. Without an authorization number an item may be refused. 

Return Authorization Requests must be made within 30 days of customer receipt of the items. After this time, all sales are considered final. We do ask that you pay the shipping back to us.

Made to Order: Products that are made to order will be subjected a 15% restocking fee.

Ready-made – Orders for ready-made items are typically shipped same day if we receive the order by 2pm PST.

Preferred Carrier – Our preferred freight carrier is UPS. We will ship all orders UPS unless other another shipping method is requested.

Post Order Shipping:  Package Intercept or Refusal: While The Leather Lady,llc offers free shipping on most items, In the event that you need to have your order rerouted or have the package intercepted additional charges may apply to your order.   

If you decide to refuse your order upon delivery and it is returned to us, additional shipping charges may be deducted from your final credit.   

Sun Fade: Due to the nature of sheepskin, we cannot be responsible for normal color fade from exposure to sunlight.